Grand Cayman, Cayman Islands (8 October 2014) It’s time to celebrate the exceptional quality of customer service provided throughout the Cayman Islands! Customer Service Week 2014 is celebrated 6 through 10 October and the Department of Tourism will recognise people in the hospitality industry all month long as the country joins in the worldwide celebration.

Customer Service Week is held to raise awareness of the importance of customer service and to honour service professionals worldwide. Around the world, the week is filled with celebrations, special events, and activities that recognize and reward those who serve customers across all industries and professions.

“Customer service professionals are often unsung heroes, who go above and beyond the call of duty to provide help and support,” says Acting Minister of Tourism, Councilor Mr. Joseph Hew. “This year, we are proud to shine the spotlight for the whole month on the many hardworking people in the tourism and hospitality field who serve customers everyday with dedication and professionalism.”

The Department of Tourism along with local industry partners will spend the month on various media appearances including Radio Cayman’s Business Buzz, Cayman Islands Government Television and others extolling the importance of providing excellent customers service on a daily basis.

In addition to honouring those who serve customers, the month also provides a unique opportunity to boost morale, motivation, and teamwork among frontline staff.

“Working with customers who may be frustrated can be extremely challenging and stressful,” says Director of Tourism, Mrs. Rosa Harris. “We hope that the month ahead dedicated to celebrating successes, recognising achievements, and honouring service will positively reinforce the tenants of good customer service and be a motivation to be examples of this for the entire year.”

This year’s Customer Service Week theme is Say YES to Excellence. “We are challenging everyone who works with customers, clients, patients, and others — either on the phone, online, or in person — to reflect on the value of their work and to ‘Say YES to Excellence’ in everything they do,” says Mrs. Harris.