The customer service landscape has become more complex than ever, with advancements being accelerated by different trends in technology and by changing market preferences. The modern customer demands their product and service be delivered much faster but with something special each time they do business with the brand.

Despite the digital transformation taking over in the customer service sector, providing a great customer experience remains imperative for business across different industries. Here are the key customer service challenges of today and how you can solve them to provide awesome customer experience.

SOURCE: https://sparkletraining.com.au/top-5-customer-service-challenges-of-the-2010s-and-what-to-do-about-them-infographic/