January 28, 2021

Liberty Global partners with Ericsson to expand DVR services in Latin America

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Liberty Global (LiLAC Group) simplifies DVR expansion in Latin America through Ericsson’s Video Storage and Processing Platform (VSPP) LiLAC Group’s customers will have access to DVR services, including future updates to support the trend toward time-shifted TV Contract strengthens Ericsson’s position as a leading provider of TV and media solutions in Latin America Ericsson (NASDAQ: […]

New report: app and video streaming experience determine customer loyalty

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New behavior with video apps is causing smartphone issues, despite improvement in networks Among smartphone users globally, three in five face more than 11 issues at least weekly, and are twice as likely to consider switching operators Net Promoter Scores (NPS) are no longer enough to gauge smartphone user loyalty In the business of mobile […]

Consumers challenge operators to deliver the one-click experience

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Operators consistently lag behind best-in-class brands in terms of creating a digital experience, overall brand favorability and satisfaction One-click experience, excellent customer service and proactivity are among the top five drivers of brand satisfaction for consumers In Latin America, 55 percent of weekly internet and mobile phone users interact with brands through online channels at […]

Ericsson: Latin America’s first virtualized core network live with Digicel

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Digicel Guyana’s virtualized core enables 3G mobile broadband services to Digicel subscribers in the Caribbean Complete network functions virtualization (NFV) solution including Ericsson Virtual Evolved Packet Core and Ericsson Cloud Execution Environment, improving user experience for Digicel’s subscribers, as well as future-proofing offering The cloud based NFV technology introduces new level of scalability and ensures […]