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Scotiabank Cayman expands digital strategy with the launch of “Cashless” Branch

Sarah Hobbs

Scotiabank Cayman has again advanced its digital adoption strategy with the introduction of a “cashless” operating model that will be implemented at its South Sound Branch location on December 1.

Making the announcement, , VP & Country Head, shared that after the conversion, the branch located on Crewe Road will be focused on offering financial advice and solutions, addressing customer service matters, and providing assistance with transactions that cannot be conducted via self-service channels. Day to day transactions including cash deposit and withdrawals will be handled via the Bank’s Intelligent Deposit Machines (IDMs), while other services can be accessed via its online and mobile banking platforms.

The move, Hobbs said, represents the continuation of a wider objective of the Bank of ensuring that all customers can access and benefit from its electronic and digital channels across its Caribbean-wide operations.

“Our goal is to provide safer, faster and more convenient options for our customers. In line with customer trends, we have also heightened our focus on the use of our digital channels including our new Intelligent Deposit Machines (IDMs), the Scotia Mobile App and Scotia Online as best practices for offering a high level of customer service while we manage through the current health crisis.” Hobbs noted.

The launch of the cashless branch, she shared, represents a significant step in getting customers more comfortable with Scotiabank’s convenience channels. Several IDMs were recently introduced to the market which offer significantly higher functionality and are enabled to provide customers with immediate credit when cash is deposited.

Hobbs also assured that staff will be available to assist all customers to use the digital channels as the transition is made.

“We have also made significant upgrades to our mobile banking app and will continue to add further functionality in the upcoming months to enhance the convenience for our customers to do their banking from wherever they are located,” Hobbs added.

Hobbs, in closing, noted the launch of Scotiabank’s new and improved 24/7 Contact Centre on November 8, where customers can now access assistance for a wider variety of banking services such as credit/debit card support (including card activation), online and mobile banking support, lost/stolen card reports and general enquiries. This she says, will also significantly improve the support available to customers remotely going forward.


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