September 28, 2020

ICTA website signals new trend in comms

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Glen Daykin - CropThe recently re-launched Information & Communications Technology Authority (ICTA) website – www.icta.ky – offers everyone a chance to engage in the technology conversation.
Aiming to provide an enhanced level of service to its primary clients, the general public and ICT Licensees, the Authority uses the site to deliver a wide range of information, such as its statutory obligations and a listing of the ICT Licensees it regulates – and access to many of these through the website.
For instance, access to all local radio stations which stream music is possible through links on the ICTA website.
ICTA Managing Director Alee Fa’amoe remarked that the website, launched last month, signals exciting opportunities for the public and ICT Licensees to interact with the Authority.
As an example, to facilitate the Authority’s “paperless” policy, applications and other transactions can now be accessed through the website, saving time and resources.
Persons can also use the website to provide feedback or share concerns, and to register complaints on any of the ICTA’s many areas of responsibility – such as the quality of the ICT Licensees installations, bandwidth speed and mobile coverage.
The section of the website dedicated to “consumers”, further include informative topics that range from number portability, to selecting voice, mobile and data services…and even checking bills electronically.
“Our renewed focus on consumer affairs aims to make the entire network more robust, while protecting infrastructure and services,” said ICTA’s Deputy Director Consumer Affairs, and the website’s project manager, Mr. Glen Daykin. “Customer satisfaction is of paramount concern to us, and we work with our industry partners and end-users to ensure that an optimum service is provided.”
Mr. Daykin, who serves as the ICTA webmaster, explained that, in its interaction with industry partners the Authority seeks to ensure that customers receive value for money and quality service in areas ranging from connectivity to media broadcasts and standards of broadcast entertainment, news and public-service information.
To this end, the ICTA encourages industry partners to use the website for information-sharing, while also benefitting from the streamlined services.
The ICTA is an independent statutory Authority created in 2002 by the ICTA Law, currently ICTA Law Revision (2011), which facilitates the regulation and licensing of such ICT networks and services as telecommunications and broadcasting among other ICT areas.
For more information than may be available on the website, interested persons may visit the ICTA office on the third floor of Alissta Towers or by calling 946-4282.
Photo caption:
ICTA’s Deputy Director Consumer Affairs, and the website’s project manager, Mr. Glen Daykin.

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