iLocal News Archives

BlackBerry data service interruption

Digicel would like to apologise for the interruption in mobile data service yesterday evening, which affected Data Usage on Blackberry and Data-enabled devices.

Digicel experienced an issue with one of the company’s off-island data pipes and the peak hour load on the reduced capacity data connections caused a loss of EDGE and GPRS data for some subscribers.

Digicel engineers worked through the night and restored all EDGE service earlier this morning.

Digicel is working with off island partners to have full off island data capacity restored but as of this afternoon is still operating on reduced international data capacity.

Although changes have been made to Digicel systems which they believe will prevent a recurrence of GPRS and EDGE issues even with reduced capacity, Digicel advises any customer experiencing issues, to please contact their customer care department by dialing 100 from your Digicel phone so they can investigate.

Digicel apologises for any inconvenience this may have caused and wishes to thank its valued customers for their patience and understanding during this intermittent interruption.


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