November 28, 2021

T-Mobile’s ‘Un-carrier’ customer care move hints at its forthcoming pay-TV strategy, says GlobalData

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Following yesterday’s news (Wednesday 15 August) that T-Mobile USA is overhauling its customer care with a human-centered approach called ‘Team of Experts’, Tammy Parker, Senior Technology Analyst at GlobalData, a leading data and analytics company, offers her view: “Promoting strong customer support as an Un-carrier feature hints at part of T-Mobile’s planned strategy for challenging […]