December 14, 2019

3 Library customer service tips

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By Garret Norris From Sparkletraining

Across all service-oriented industries, customer expectations are higher than ever, and educational centres and libraries are no exception. Library staff are expected to be willing and able to relate to the informational needs of each of their customers competently and helpfully. Libraries that aspire to continue on must be perceived as a welcoming place where their informational needs can be met in a personalised manner.

Here are some tips on how to improve customer service in your library.

: https://sparkletraining.com.au/3-library-customer-service-tips-infographic/

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