October 28, 2020

We got 99 problems and now BlackBerry is one

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BlackBerry users in the Cayman Islands and around the world have faced huge problems over the past few days getting and receiving emails and messages, as well as launching Internet services.

However the BlackBerry services began to buzz back to life Thursday across Europe, the Middle East, Africa and India, after the three-day outage that interrupted email messages and Internet services for millions of customers.

Digicel produced a statement on Wednesday October 12th, informing the public that their recent issues with the service provided was not due to their network but a worldwide issue in connection with Research in Motion (RIM) the makers of BlackBerry.

“Digicel wishes to advise customers that due to an issue with RIM, BlackBerry customers across Central America and the Caribbean may be experiencing delays in browsing, sending and receiving emails and with BlackBerry messenger.

“This issue is impacting all carriers across the region.

“RIM is aware of the issue and working to resolve it in the quickest possible time.

“Digicel would like to apologise for any inconvenience caused and assure its valued customers of its commitment to deliver the best service. “

Research In Motion (RIM) Ltd., the Canadian company that makes BlackBerrys, posted a statement Thursday that says services are better. The company says it will monitor the situation around the clock to make sure there’s no repeat.

RIM said a crucial link in its European infrastructure failed Monday, and that its backup also failed. Although the underlying issues have been repaired, the system had built up a backlog of emails and messages that needed to be wound down.

The failure in Europe soon spread to regions all round the world, including the U.S. and Asia.

Users fumed and confidence in the brand was strained, at a time the company is fighting a big battle with Apple Inc.

The timing of the outage was particularly unfortunate as it came on the launch of Apple’s new iPhone 4s.

 

 

 

 

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