February 26, 2021

Travel Cayman reports system software error rectified

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George Town, Cayman Islands. Travel Cayman reports that due to a system software error, a traveller was permitted to quarantine at a residence which did not meet the approved criteria.

The traveller’s request to quarantine at a private residence was denied and the traveller was instead approved for a Government sponsored facility. However, due to an error in the system, the traveller was transported to the unapproved quarantine address originally requested.

Travel Cayman have investigated the matter and software engineers are rectifying the issue. Additional verification protocols have been put in place and manual checks are being carried out in tandem.

All residents at the dwelling have been tested and public health has confirmed that there is no cause for concern or risk of community transmission. 

The traveller is due to complete their quarantine period today.  

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