December 7, 2021

T-Mobile’s ‘Un-carrier’ customer care move hints at its forthcoming pay-TV strategy, says GlobalData

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Following yesterday’s news (Wednesday 15 August) that T-Mobile USA is overhauling its customer care with a human-centered approach called ‘Team of Experts’, Tammy Parker, Senior Technology Analyst at GlobalData, a leading data and analytics company, offers her view: “Promoting strong customer support as an Un-carrier feature hints at part of T-Mobile’s planned strategy for challenging […]

With almost 191 million Chinese tourists by 2021, global brands should embrace WeChat, says GlobalData

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China is the largest outbound market in the world with 136.5 million Chinese traveling abroad in 2017. The country’s outbound market is substantially larger than the US, which currently ranks second in terms of international departures. With outbound travel and spending from China growing rapidly over the next five years, global tourist brands must leverage […]

Bank shares prop up European stock markets

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From Digital Journal European stock markets steadied on Monday, with support coming from gains to banking shares after regulators relaxed rules on lenders’ capital buffers. London’s FTSE 100 index of top companies edged up 0.8 percent compared with Friday’s closing values to 6,7745.24 points in afternoon trading. In Frankfurt, the DAX 30 index added 0.10 […]