The Editor Speaks: Hurricanes generally bring out the best of people…
…. and in the minority – the worst. The terrible scenes of the floods in Texas from Hurricane Harvey, especially in Houston, have brought many communities together showing the very best in human kindness. I well remember experiencing the same…
United Airlines forgets to finish letter about (SPECIFIC PROBLEM)
By Laura Northrup From Consumerist A few weeks ago, a passenger experienced some kind of problem with (MAJOR U.S. AIRLINE). She sent a complaint letter about this (SPECIFIC EVENT) and received a printed letter back. This letter made it clear…
