October 21, 2021

The Editor Speaks: Hurricanes generally bring out the best of people…

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…. and in the minority – the worst. The terrible scenes of the floods in Texas from Hurricane Harvey, especially in Houston, have brought many communities together showing the very best in human kindness. I well remember experiencing the same after Hurricane Ivan hit us. Strangers hugging one another and people bringing in power saws […]

United Airlines forgets to finish letter about (SPECIFIC PROBLEM)

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By Laura Northrup From Consumerist A few weeks ago, a passenger experienced some kind of problem with (MAJOR U.S. AIRLINE). She sent a complaint letter about this (SPECIFIC EVENT) and received a printed letter back. This letter made it clear that the person who sent the letter had forgotten to use (CUSTOMER RELATIONS MANAGEMENT SOFTWARE) […]