October 28, 2020

National Car Rental, Enterprise Rent-A-Car brands rank highest in technology & communication


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LOUIS (July 18, 2018) – Mobile app technology and consistent communication are just two areas where the National Car Rental and Enterprise Rent-A-Car brands out-performed their competitors in Business Travel News (BTN) magazine’s annual Car Rental Survey & Report.

“We know our customers expect a total transportation solution that includes efficiency, quality of service and effective communication, so we’ve been working hard to provide a seamless experience that is consistent with those values,” said Don Moore, vice president of Business Rental Sales and Global Corporate Accounts for , which owns the National and Enterprise brands.

This is the fourth consecutive year the National and Enterprise brands placed first and second overall, respectively, with corporate travel buyers.

earned top ratings in almost every category and grabbed the top spot as highest-rated car rental supplier with an overall score of 4.44 (out of 5.)

Enterprise Rent-A-Car ranked just below National at 4.34 (out of 5), earning a second-place spot on the list.

Upgrading with Technology

Because technology is such an important part of the travel experience, this year’s BTN survey included criteria on mobile app interfaces and capabilities for the first time. Both National and Enterprise made investments in their mobile app technology that paid off with high marks by survey participants.

“We recently revamped our apps to decrease the number of clicks and improve travelers’ ability to select vehicles in advance,” said Moore. The upgrade allows travel buyers to efficiently manage their ground transportation programs by offering tools that show the broader picture of total cost of ownership. “In addition to the app, we have a calculating tool that can determine when car rentals are more cost effective for the company versus employees using their own vehicles.”

With the National Car Rental app, travelers receive a single point of contact to manage all aspects of the rental experience from reservation to return. Everything from profiles to rewards can be tracked within, and at select airport locations, users can view real-time inventory and hold a specific vehicle while they are on their way.

Additionally, Enterprise has focused on eliminating the administrative bottlenecks at the rental counter by providing mobile tablet technology that digitizes the rental transaction. The LaunchPad tablets provide a variety of situational awareness tools that quickly deliver rental options customers need. Whether it’s transportation for an hour, a day, a week or longer, the streamlined administrative process creates a better customer experience and allows employees to engage more fully with them.

Global Mobility and Total Transportation Solutions

Enterprise Holdings is the largest car rental service provider in the world. Through its network of independent regional subsidiaries and franchises, Enterprise Holdings operates the largest fleet of vehicles in the world – more than 1.9 million – and a global network of 10,000 fully staffed neighborhood and airport locations in more than 90 countries and territories.

As a total transportation provider, Enterprise Holding’s serves the needs of a variety of businesses, consumers, government agencies, and organizations by providing a comprehensive portfolio of transportation solutions. Car rentals, car sharing, vanpooling, car sales, truck rentals, online ride-matching, exotic cars, and affiliated fleet management services provide transportation solutions for all needs that are shaping the future of mobility.

Enterprise Holdings and its affiliate, , provide unmatched financial strength and stability to the travel industry. Enterprise Holdings is included on Forbes’ list of America’s Largest Private Companies with annual revenues that rank near the top of the global travel industry, ahead of many airlines and most cruise lines, hotels, tour operators and online travel agencies.

For more information on business rentals with Enterprise, visit https://www.enterprise.com/en/business-car-rental.html or with National visit https://www.nationalcar.com/en_US/car-rental/business-programs.html.

For more information about Enterprise Holdings, visit www.enterpriseholdings.com.

About Enterprise Holdings

Enterprise Holdings – through its integrated global network of independent regional subsidiaries and franchises – operates the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands at more than 9,900 fully staffed neighborhood and airport locations. The company and its affiliate, Enterprise Fleet Management, together offer a total transportation solution, including extensive car rental and car-sharing services, truck rental, corporate fleet management and retail car sales. Combined, these businesses accounted for more than $22.3 billion in revenue and owned nearly 1.9 million vehicles throughout the world in fiscal year 2017. Enterprise Holdings’ regional subsidiaries and Enterprise Fleet Management currently employ more than 100,000 worldwide.

In total, the annual revenues of Enterprise Holdings and Enterprise Fleet Management rank near the top of the travel industry, ahead of many airlines and most cruise lines, hotels, tour operators and online travel agencies. Enterprise Holdings currently is ranked as one of America’s Largest Private Companies. In addition, among all North American car rental companies, it has the lowest leverage ratio and is the only one with an investment-grade rating. Furthermore, if it were publicly traded, Enterprise Holdings would rank on Fortune’s list of the 500 largest American public companies. In addition, Enterprise Holdings not only accounts for the largest airport market share in the U.S., but its domestic rental fleet also is one of the newest in the industry. The company’s affiliate, Enterprise Fleet Management, provides full-service fleet management to companies, government agencies and organizations operating medium-sized fleets of 20 or more vehicles, as well as those seeking an alternative to employee reimbursement programs. Other transportation services marketed under the Enterprise brand name include Enterprise CarShareEnterprise RideshareEnterprise Car SalesEnterprise Truck RentalExotic Car Collection by EnterpriseZimride by Enterprise and Enterprise Flex-E-Rent.

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