MLT Vacations celebrates 2013 Quality Assurance winners –[Webster’s Tours lone Cayman winner]
From Travel & Tour World
MLT Vacations, a leading provider of vacation packages in the U.S., recently announced the winners of its 2013 Quality Assurance Awards during a ceremony held at the company’s annual travel agent educational program, MLT University.
“These companies represent the best of the best,” said MLT Vacations President John Caldwell during the event. “Their commitment to delivering exemplary service and their passion for hospitality help ensure our mutual customers have the best possible vacation experience, and that they come back year after year.”New for 2013, destination management companies and rental car companies have been added to the awards program.
“The Quality Assurance Award is an annual recognition of our partners’ quality and consistent levels of performance,” said Elizabeth Moriarty, MLT Vacations vice president of product development. “In 2013, the program recognizes qualifying companies in Mexico, the Caribbean, Latin America, Europe and the U.S.”
The Quality Assurance Awards are earned by MLT Vacations’ partners that achieve a 99 percent customer satisfaction index, and 99 percent product delivery performance. For the 2013 award, data was gathered from more than a million of customers who travelled through one of MLT Vacations’ airline partner brands.
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PHOTOS:
From Boarding NO – In the picture the RIU team in America and the executives from MLT Vacations. From left to right: John Caldwell, MLT Vacations President; Nova-Lee Black, RIU Business Development Manager Midwest, USA; Sergi Ruiz Piqué, VP Business Development RIU; Elizabeth Moriarty, MLT Vacations VP Product Development; Hugo Aguilera, RIU Business Development Director and Claudia De la Fuente, RIU Business Development Manager, Southeast USA.
Kenrick Webster From Webster’s Tours
EDITOR: Cayman Islands lone winner was Webster’s Tours, owned and operated by Kenrick Webster. (http://www.websters.ky/about.html)
2013 QUALITY ASSURANCE AWARD WINNERS HOTEL AND RESORT WINNERS
CARIBBEAN
Antigua
Sandals Grande Antigua Resort & Spa
Aruba
Aruba Marriott Resort & Stellaris Casino
Tamarijn Aruba All Inclusive
Bahamas – Nassau
Atlantis Paradise Island – Beach Tower
Atlantis Paradise Island – Coral Tower
Atlantis Paradise Island – Royal Tower
Sheraton Nassau Beach Resort & Casino
Bermuda
Grotto Bay Beach Resort
Dominican Republic – La Romana
IBEROSTAR Hacienda Dominicus
Dominican Republic – Punta Cana
Excellence Punta Cana
Grand Bahia Principe Punta Cana
IBEROSTAR Bavaro
IBEROSTAR Punta Cana
Luxury Bahia Principe Ambar Don Pablo Collection
Secrets Royal Beach Punta Cana
Jamaica – Montego Bay
Hilton Rose Hall Resort & Spa
IBEROSTAR Rose Hall Beach
Sandals Montego Bay
Sandals Royal Caribbean Resort & Private Island
Secrets St. James Montego Bay
Secrets Wild Orchid Montego Bay
Jamaica – Negril
CocoLaPalm Seaside Resort
Couples Negril
Couples Swept Away
Riu Palace Tropical Bay
Sandals Whitehouse Village & Spa
Jamaica – Ocho Rios
Grand Bahia Principe Jamaica
Couples Sans Souci
Couples Tower Isle
Jewel Dunn’s River Beach Resort & Spa
Sunset Jamaica Grande Resort & Spa
Puerto Rico
Caribe Hilton
The Condado Plaza Hilton
InterContinental San Juan
San Juan Marriott and Stellaris Casino
U.S. Virgin Islands
The Westin St. John Resort & Villas
Saint Lucia
Sandals Halcyon Beach St. Lucia
DESTINATION MANAGEMENT COMPANY WINNERS
CARIBBEAN
Antigua
St. James Travel and Tours
Aruba
De Palm Tours
Bahamas
Majestic Tours
Bermuda
Beeline Transport
Dominican Republic – Puerto Plata
Trafictours – Dominican Republic
Dominican Republic – Punta Cana
Trafictours – Dominican Republic
Dominican Republic – Santo Domingo
Trafictours – Dominican Republic
Grand Cayman Islands
Webster’s Tours
Jamaica
Tourwise Ltd.
St. Lucia
Solar Tours
St. Martin
St. Maarten Sightseeing Tours
St. Thomas/St. John
Tropic Tours
