November 29, 2020

Cayman Islands consumer protection consultation begins

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From The Cayman Islands Law Reform

The Cayman Islands Law Reform Commission submits for stakeholder and public comment a Bill titled the Consumer Protection and Guarantees Bill, 2017. This Bill was influenced by responses to the Commission’s discussion paper on the prospect of formulating discrete consumer protection legislation and also by the general public sentiment on the issues affecting consumers in the Islands.

The Bill covers the following areas –

o   procedure to make a consumer complaint;

o   rights of consumers;

o   consumer guarantees in relation to the supply of goods;

o   consumer remedies when a supplier guarantee is breached;

o   consumer remedies when a manufacturer guarantee is breached;

o   consumer guarantees in respect of services;

o   consumer remedies for breach of a service guarantee;

o   duties of suppliers;

o   unfair trade practices;

o   unfair contracts terms;

o   recall of goods; and

o   distance selling.


These legislative proposals aim to safeguard the interests of the consumer in matters relating to the supply of goods and services while providing mechanisms to seek appropriate redress when certain consumer standards are breached.

Stakeholders and members of the general public are invited to make submissions on the Bill which may be viewed on the following website:

Submissions should be forwarded in writing by post or hand no later than 12th January, 2018 to Jose Griffith, Acting Director of the Law Reform Commission, Portfolio of Legal Affairs, 4th Floor Government Administration Building, 133 Elgin Avenue, George Town, Grand Cayman, P.O. Box 136, Grand Cayman KY1-9000 or emailed to[email protected].

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