March 3, 2021

A message from SPIRIT President & CFO, Ted Christie

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As the fall season arrives, I want to thank you for being our Guest. In May, I was excited to share our pledge to Invest in the Guest. We announced that we’re installing Wi-Fi on all of our planes, shared major news about growing our network, and outlined our commitment to continue to improve and serve you better. We’ve dedicated ourselves to you, and we continue to break on-time performance and Guest satisfaction records!

According to preliminary rankings, Spirit is currently ranked in the top four for on-time performance for all of 2018!  We set new operational records nearly every month, and we’re excited to bring that commitment to on-time performance to even more routes. We recently announced the largest one-day expansion in our history with 14 new international and domestic routes from Orlando, Florida, and brand-new service to Asheville and Greensboro, North Carolina.

We’ve also been gathering your feedback, which has inspired changes that enhance your travel experience every day. We started by installing even more of our improved kiosks and adding to our to expedite your journey. I’m proud to say that these efforts were immediately noticeable: in only two months, they reduced our queue time at our busiest airport, Fort Lauderdale, Florida, by over 60% on average! We’ve launched these changes across our network, starting by expanding staffing at our gates for great service before and during the boarding process. We’ve also added new technology to allow our agents to be mobile…serving you right where you’re seated! And we won’t stop there—we’ll continue to invest in the things that matter to you.

All these investments are exciting, but our Spirit Family is our greatest strength. So, last year we invested in ourselves and launched the training program for our . It produced such great results with our Inflight teams that we expanded it to our entire airline. By the end of the year, the training will be completed by nearly our entire team. That is certainly no small feat.

We like to have fun too! We just celebrated our fifth annual Spirit Week! We dedicate an entire week to our Spirit Family, our Guests, and the communities where we live and work. We celebrated internally, hosted Inflight trivia contests, and each of our airports participated in a wide variety of charitable projects.

Our great service and low fares also benefit the communities we serve. When we enter a new market, we create the “,” a sudden drop in prices by all airlines. But that’s not all we do. This year we’ve already supported hundreds of nonprofits across the 67 communities where we live and work. Just last month, we flew an Honor Flight carrying World War II veterans to New Orleans to visit the museums and monuments dedicated to them, and we have another flight planned on October 27 to serve nearly 200 veterans and volunteers. We continue to support our teams in the Carolinas as they recover from the effects of Florence, at the same time reflecting on the anniversary of last year’s devastating hurricanes in the Caribbean.  We’re proud to share with you a special video about how last year’s storms impacted our operation. Spirit is committed to providing recovery support to the communities we serve, including Puerto Rico and most recently, Guatemala.

Our commitment to delivering the best value in the sky is paying off.  This month, Spirit was recognized as the Most Improved Airline at the 2018 Airline Passenger Experience Association (APEX) Expo.  In addition, we recently celebrated a milestone – for the first time, we flew more than 100,000 Guests in a single day.

At Spirit, we know you want a great experience every time you travel so we’re delivering on our promise to invest in you, our Guests, every day. I’ll see you on a Spirit flight soon!


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